Creating a New Ticket Online

Edge Technologies has implemented an updated support ticketing system which will allow you to create and view support requests online. We recommend creating tickets online when possible. The process is simple and provides an easy, consistent way to collect all the relevant information when the ticket is created, which saves time and helps us be more efficient.

Submitting tickets via the online process also allows you to attach files directly to the ticket which can eliminate issues in transferring certain types and sizes of files via email.

To create a ticket online, follow these steps:

  1. Register and/or login at
  2. Select the 'New Ticket' tab (see screenshot)finding the 'New Ticket' tab
  3. Complete the requested ticket detail fields (see attached doc for details)
  4. Add detailed information in the 'Message' section
  5. Click 'Create Ticket'

Once the ticket is created, the Support Staff will be notified and you will receive a confirmation email with a ticket number and a link to view the ticket online.

  • 2
  • 18-Jun-2015