Product Integration Modules (PIMs) offer proxied views of web-based applications combined with user authentication, Single Sign-On, secure multi-tenancy, and HMTL content manipulation. They are distributed as Java jar files and contain customizable rules files that are often modified to fit a user's particular environment.
Since the original content of the PIM can be modified, it is often helpful to export the currently installed contents of the PIM for troubleshooting and review. The image below provides an overview of the export steps. If Edge Support requests a PIM export, please follow the diagram and submit the resulting file.